Website W. G. Arthur Co.

Located at the “Four Corners” in the heart of Orchard Park, W. G. Arthur Co., Inc. (better known as Arthur’s True Value Hardware) has been the first choice for Orchard Park’s hardware needs (as well as the rest of the Southtowns), and an institution in our great community, since 1907.

PRIMARY RESPONSIBILITIES:
• Greets customers as they enter the store and find proper team member for assistance
• Develops solutions for customers by listening to their needs; recommend appropriate products
• Answers questions while making the customer aware of product options
• Expands sales by up-selling support programs and product accessories
• Gets product as necessary from basement, breezeway, and other areas
• Utilizes the company’s POS system to cash customers out or administer return
• Completes Special Orders and retrieves store pickups
• Other duties assigned by management

SECONDARY RESPONSIBILITIES:
• Orders products for departments as necessary
• Responsible for maintaining store’s visual appearance to include sweeping floors, restocking items, cleaning counters, dusting, and trash/cardboard removal.
• Collaborates with other team members to keep the sales floor area safe, clean, and organized at all times
• Starts outdoor handheld power equipment

QUALIFICATIONS:
• Must be a team player and follow Ideal Team Player Guidelines
• Must possess excellent verbal and written communication skills
• Must have a friendly, welcoming personality
• Must possess basic customer service skills
• Must possess above-average organizational skills
• Must have the ability to deescalate customer conflict to a satisfactory result for the customer
• Must have basic familiarity with assembly
• Must have basic Internet search computer skills
• Must be able to accurately use POS system
• Must have the ability to learn how to sell high-quality products and prepare them
• Must be available to work occasional weekends, nights, and holidays (we are closed early New Years’ Eve, New Years’ Day, Easter, Memorial Day, 4th of July, Thanksgiving, early Christmas Eve, and Christmas)

EDUCATION and EXPERIENCE:
• High school diploma or equivalency preferred
• Two years’ retail experience preferred
• Ability to operate a forklift truck a plus
• Hardware experience is a plus

Contact David Even, Vice President at 716-662-2155.