Website AAA Western and Central New York

As Upstate New York’s largest member organization, AAA Western and Central New York provides more than 887,000 members with travel, insurance, financial and automotive-related services.

With over 600 associates across three major metro areas – Buffalo, Rochester and Syracuse – AAA serves its members 24/7/365 with emergency road service. While we are best known for helping our loyal members on the roadside, we also offer travel and insurance services and we advocate for traffic safety through our Foundation for Traffic Safety along with our popular driver training programs.

AAA offers rewarding career opportunities in an accepting workplace with a caring culture built around respect and collaboration. AAA has been named one of the Best Places to Work by Buffalo Business First along with being one of the Healthiest Employers.

Working at AAA means a free AAA membership, fun workplace activities that inspire teamwork and co-workers that support you and your well-being. We often “dress down” to support local charities in the communities we serve.

All positions at AAA include competitive salary and benefits, paid training through AAA’s Learning and Development program, opportunities to grow within the organization, an awesome recognition program and more.  AAA is a well-established, secure, financially healthy employer.

Best of all, AAA is family friendly and you’ll feel like a member of our family once you join our team!

Job Responsibilities
50% Sales – Educate and actively sell relevant insurance products and services during all appropriate interactions. Prospect and generate referrals. Sell and promote AAA membership and other Club products and services. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals.

20% Technical Knowledge – Effectively utilize Insurance and AAA systems, following established policies and guidelines to manage and respond to inquiries and issues. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers’ underwriting guidelines. Participate in training and testing programs as required. Follow required processes and workflow on every interaction. Assist with other projects as assigned.

15% Communication – Exhibit a high degree of professionalism at all times. Actively listen to determine customers’ needs. Provide well-written and accurate communication inclusive of emails, letters, and documentation.

15% Customer Service – Understand all AAA Insurance offerings and other Club products and services to ensure quality service delivery to members and customers. Effectively resolve member and customer concerns. Demonstrate AAA Core Values in every interaction.

Job Specific Requirements  
Working knowledge of computer software and ability to effectively navigate multiple systems.
Must be able to resolve problems and work under pressure to diffuse member concerns.
Work under pressure during periods of high volume.
Ability to multitask in various areas of insurance sales and service.

For more information or to apply, contact Abby Woestendiek by phone (716) 626-3231, email or website.

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