Website AAA Western and Central New York

As Upstate New York’s largest member organization, AAA Western and Central New York provides more than 887,000 members with travel, insurance, financial and automotive-related services.

With over 600 associates across three major metro areas – Buffalo, Rochester and Syracuse – AAA serves its members 24/7/365 with emergency road service. While we are best known for helping our loyal members on the roadside, we also offer travel and insurance services and we advocate for traffic safety through our Foundation for Traffic Safety along with our popular driver training programs.

AAA offers rewarding career opportunities in an accepting workplace with a caring culture built around respect and collaboration. AAA has been named one of the Best Places to Work by Buffalo Business First along with being one of the Healthiest Employers.

Working at AAA means a free AAA membership, fun workplace activities that inspire teamwork and co-workers that support you and your well-being. We often “dress down” to support local charities in the communities we serve.

Summary: Delivers passionate and expert service to all AAA Members in the using various technology. Responsible for creating a positive first impression to all Members upon arrival, managing the check-in process and wait time experience. Actively engages in conversations that build on the AAA Membership value to acquire new Primary and Associate Members

Job Responsibilities
40% Customer Service-  Provide outstanding service to members to create totally satisfied member experiences and loyalty to AAA. Coordinate the member experience from start to finish by appropriately recommending Membership, Travel, Insurance and Visa products. Assign member to the appropriate AAA associate best skilled to successfully serve the member needs. Bring passion and positive attitude to daily interactions with co-workers and members.

40% Sales Support- Promote and sell AAA products and services, including the AAA Visa credit card, utilizing the AAA sales process to determine member needs and provide the best recommendations. Collaborate with manager to set individual monthly sales goals and create a plan to achieve them. Provide referrals to Travel and Insurance Sales associates.

20% Branch Operations- Manage the branch traffic flow, member wait time and member experience by understanding the needs of each member. Create innovative ways to improve current operations and streamline procedures. Keep informed of new developments in policies, procedures, work methods and AAA product lines. Follow all office safeguard procedures and secures club assets. Assist with processing weekly travel store inventory orders.

Job Specific Requirements
• Working knowledge of computer software and ability to effectively navigate multiple systems.
• Desire and ability to sell, upsell and cross-sell a variety of products and services
• Complies with federal and/or state mandated regulations and licensing.

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